Refund Policy
Top-up amounts are used as balance without withdrawal, and all refunds are returned to the balance. Effective date: 2026-10-23.
Refunds to balance
- If Purchased Fixed Lines (Dedicated Fixed, Premium Fixed) Are Not Delivered: Full Refund of Payment
- If a fixed line was unavailable for more than 24 hours due to our fault: Refund for the unavailable period
- For unused rotating mobile traffic due to outages: refunded per unused GB.
- Remaining balance after ensuring duplicate top-ups aren’t processed
Top-up bonus
The top-up bonus is added to your balance separately when the top-up is processed. Bonus balance can be used for all products. Refunds are calculated based on the paid amount.
When the top-up amount differs
Deposits with quantities or networks different from the application are adjusted to the actual received amount after verification.
Request Refund
Submit order or top-up codes in the console’s customer support section for refunds directly to your balance.